Chatbots vs. Live Agents: How Hybrid AI Models Are Reshaping Support Teams
The discussion between chatbots and human personnel has long been framed as an either/or decision, suggesting that firms ought to choose between automated efficiency and empathy. Such binary approach is outdated and does not count the potential of hybrid AI models. The latter are not mere compromise solutions, as they ensure optimization frameworks that leverage […]
Chatbots vs. Live Agents: How Hybrid AI Models Are Reshaping Support Teams Read More »