Hearthstone stuck on loading or freezing in Windows 10

After I upgraded to Windows 10, Hearthstone was stuck at the loading screen. Top-rated tech support website Tech Support Guy says that this is a common issue with games running in the latest version of Microsoft’s operating system.

The “hearthstone stuck on loading screen android 2021” is a problem that has been present for a while. Blizzard has released a fix to the issue.


Milan Stanojevic is a writer who lives in Belgrade, Serbia.

Expert in Windows and Software

Milan has been fascinated by computers since he was a youngster, and this has led him to be interested in all PC-related technology. He worked as a front-end web developer before joining WindowsReport. Continue reading

6th of December, 2021

Publish date: October 2020

  • One of the most popular card trading games on Windows 10 is Hearthstone.
  • Unfortunately, the game’s loading and freezing issues have been noted by consumers.
  • For the most up-to-date news, tips, and recommendations, visit our Gaming section. 
  • Our Windows 10 Hub has the most comprehensive collection of specialist information on the topic.



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Hearthstone is one of the most popular trading card games on PC right now, but players are reporting troubles with the game and Windows 10.

We’ll go through some of the most prevalent problems and attempt to answer them here.

Let’s see if we can address the game lagging and black screen problems that users have noticed.

How can I resolve Hearthstone issues with Windows 10?

The following are some of the most frequent Hearthstone bugs that users have reported:

  • If Hearthstone isn’t functioning on your computer, it’s most likely due to a problem with your drivers. Check whether updating your display drivers to the most recent version fixes the issue.
  • Hearthstone connection difficulties, lag, and latency PC – Your DNS may be the culprit, but you can repair it by using Google’s DNS. Restarting your router is another option.
  • Hearthstone won’t load – This is mainly due to your antivirus software, therefore make sure to add Hearthstone to the exceptions list.
  • FPS and freezing problems in Hearthstone – It’s possible that the problem is with the process priority or affinity. This is something that Task Manager can help you with.
  • Issues with Hearthstone’s launch and initialization – Make sure you’re utilizing a dedicated GPU if this occurs. In reality, in order to resolve this problem, you may need to deactivate the built-in GPU in BIOS.

1. Make sure your display drivers are current.

Many Windows 10 users have encountered stuttering difficulties, and it has been noted that upgrading your display drivers to the most recent version resolves these issues.

Nvidia users have verified that the updated drivers are resolving the stuttering issues, but it wouldn’t hurt to update your AMD drivers as well.

We suggest using DriverFix to automatically download all of your PC’s outdated drivers. It’s a lot safer than hunting for drivers yourself since the procedure is automated.

Begin by downloading and installing this fantastic program. The program will start immediately after installation and seek for driver faults or updates for your system.

After a few seconds, the result will appear in the form of a list of suggested drivers to update.

The rest is simple; just click the Update All button to install all of the drivers at once, or check the individual boxes for each driver to update them individually.



You can fix your Hearthstone issue using DriverFix and go back to what matters most: enjoying the game!

2. Make sure your antivirus is up to date

If you’re experiencing problems with Hearthstone on your computer, it’s probable that your antivirus is to blame. A third-party antivirus program might sometimes cause your system to malfunction, resulting in this and other issues.

To resolve the issue, add Hearthstone to the list of exceptions in your antivirus and firewall software.

If the issue persists, you should try disabling some antivirus capabilities to see if that helps. In rare circumstances, you may need to turn off your antivirus completely.

If deactivating the antivirus doesn’t work, you’ll need to remove it. Several people mentioned that uninstalling their antivirus software fixed the problem, so give it a go.

McAfee has been blamed by a few users for the issue. Check whether the issue persists after the antivirus has been deleted.

If deleting the antivirus resolves the issue, you should try switching to a different antivirus.

The finest antivirus software for Windows 10 computers can defend your system in real time without generating any problems.

A solid and often updated threat database is one of the most crucial features of any antivirus program.

In addition, we suggest that you seek for a powerful firewall and multi-layer protection to ensure that your system is secure.

Antivirus software is designed to safeguard your computer while using little resources and having little influence on its performance.

3. Add Hearthstone to the list of exclusions in Windows Defender.

  1. To access the Settings app, press Windows Key + I.
  2. To get started, go to the Update & Security section. Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  3. Choose Windows Defender from the left-hand menu, then Open Windows Defender Security Center from the right-hand pane. Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  4. Navigate to the Virus and Threat Protection section. 1638814891_281_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  5. Select Virus & Threat Protection from the drop-down menu. 1638814892_302_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  6. Select Exclusions may be added or removed.1638814892_765_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  7. Add an exclusion by clicking Add an exclusion, selecting Folder, and then selecting Hearthstone’s directory. 1638814893_472_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10

4. Remove the Hearthstone folder from the AppData directory.

  1. Using the Windows Key + R keyboard shortcut, enter percent localappdata% and hit Enter. 1638814893_181_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  2. Navigate to the BlizzardHearthstone folder.
  3. Delete or transfer the Hearthstone folder to your Desktop or another place.
  4. Start the game right now to check whether the stuttering continues.

5. From the BIOS, disable Switchable graphics.

  1. To enter BIOS, keep hitting Delete, F2, or F12 while your computer starts up.
  2. Switchable graphics should be turned off.
  3. Ensure that the modifications are saved.

Note that you can only use this approach if you have both an integrated and a discrete graphics card.

6. Turn on your router.

  1. Turn off your router/modem by pressing the Power button on it.
  2. Wait around 30 seconds after the gadget has been turned off.
  3. To turn it on, hit the Power button one more.
  4. Allow 30 seconds or longer for the router/modem to fully power up.

7. Make use of Google DNS

  1. Select your network by clicking the network icon on your Taskbar. 1638814893_105_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  2. Change the adapter settings by selecting it. 1638814894_770_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  3. Choose Properties from the context menu when you right-click your network connection. 1638814894_320_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  4. Click the Properties button after selecting Internet Protocol Version 4 (TCP/IPv4). 1638814895_672_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  5. Select Use the DNS server addresses listed below. Make sure that the Preferred and Alternate DNS servers are both To save the changes, click OK. 1638814895_277_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10

Note that switching to Google’s DNS may result in some latency difficulties, but this shouldn’t be an issue for a game like Hearthstone.

Change the priority and affinity of Hearthstone.

  1. Start playing Hearthstone.
  2. To minimize the game, press Alt + Tab.
  3. Go to the Details tab in Task Manager and look for Hearthstone on the list.
  4. Set priority by right-clicking Hearthstone.
  5. Set any other value that is higher than the default (some users are even suggesting to use Realtime value, but that might cause issues on your PC). 1638814896_611_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  6. Set affinity by right-clicking the Hearthstone process again. 1638814896_11_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10
  7. Make sure that just CPU 0 is enabled, then turn off the others. Click the OK button. 1638814897_604_Hearthstone-stuck-on-loading-or-freezing-in-Windows-10

Remember that this is merely a workaround, and you’ll have to do it again every time you wish to play Hearthstone.

Hearthstone is a fantastic and widely-played game, thus any difficulties might detract from the user experience.

However, we hope that this post has solved all of your Hearthstone troubles, and that you may now play the game without interruptions. Leave us a message in the comments box below if you have any questions or comments.

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The “hearthstone stuck on starting game” is an issue that has been present for a while. Blizzard has released a fix for the problem.

Frequently Asked Questions

Why does my hearthstone keep freezing?

A: Your hearthstone runs on a software that is not compatible with your computers operating system.

Why does Hearthstone keep crashing on PC?

A: If you are having a problem with Hearthstone crashing on your computer, please try resetting it from the menu and make sure that you have updated all of your drivers.

Why is hearthstone not opening?

A: It seems that your firewall is blocking Hearthstone from opening. Please make sure you have allowed Hearthstone to run and try again. If it does not work, please contact Blizzard for further help

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